A Project for Quality Service Design and Reliable Service Marketing

3/2/98


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Table of Contents

A Project for Quality Service Design and Reliable Service Marketing

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Presentation Overview

Why Can’t We Grow Business?

Traditional Operating Plan Perspective

Changing Environment

Ideal Environment - Key Ingredients

Current IT Practices

What ORMS-IT Has Done in the Past?

What we have done in the past?

Major Characteristics

What We Really Need?

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What Should We Do?

What IT can Bring us now

What IT can Bring us now (Cont.)

The Proposed System

The Proposed System (Cont.)

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MultiRail - What it offers

MultiRail - What it Lacks

4 Phases of Implementation

4 Phases of Implementation

4 Phases of Implementation

4 Phases of Implementation

Lessons Learnt

Author: Min Luo

Email: mluo@ix.netcom.com

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